Subscriber self-care portal — bill pay, usage, and support tickets
The Support Ticket Problem
Most ISPs handle between 50–200 support interactions per day. A significant portion — often 40% or more — are routine queries that subscribers could resolve themselves if they had the right tools:
- •"How much is my bill this month?"
- •"Is my internet connection active?"
- •"I want to upgrade my package."
- •"Where can I download my invoice?"
- •"My payment didn't go through — what happened?"
Each of these queries costs your team 5–15 minutes. Multiply that across hundreds of subscribers, and you're looking at 2–4 full-time support agents just for routine queries.
What a Modern Customer Portal Offers
ISPbills' customer self-care portal gives each subscriber a branded dashboard where they can:
Pay Bills Online
Integrated with bKash, Nagad, SSLCommerz, Stripe and 6+ more gateways. One-click payments with instant confirmation.
View Connection Status
Real-time PPPoE/Hotspot session info — is the connection up? What IP was assigned? How much bandwidth is being used?
Download Invoices
Automatically generated PDF invoices with company branding, VAT details, and payment history.
Raise Support Tickets
Categorized ticket submission with department routing, priority levels, and SLA tracking.
Upgrade / Downgrade Packages
Self-service package change requests that integrate with your billing and RADIUS system.
View Usage Stats
Bandwidth consumption, session history, and data cap usage for FUP-enforced subscribers.
The Impact on Your Operations
ISPs that deploy a self-service portal typically see:
40%
Fewer support tickets
2x
Faster payment collection
85%
Customer satisfaction rate
When subscribers can check their own connection status at 2 AM instead of calling your helpline, when they can download invoices instead of requesting them by WhatsApp, and when they can pay their bill from their phone instead of visiting your office — everyone wins.
Getting Started
ISPbills' customer portal is included in all plans and works out of the box. It's mobile-responsive, fully branded with your ISP logo and colors, and integrates directly with your billing, RADIUS authentication, and ticketing systems.
No separate deployment needed — when you create a subscriber in ISPbills, they automatically get portal access with their PPPoE/Hotspot credentials.